Global Holiday Homes Limited

Holiday Booking Terms And Conditions

In these booking conditions, “we” or “us” means Global Holiday Homes Limited "You" means the person, who must be over 18 years of age, submitting the Booking form and all persons named on the booking form (including anyone who is added or substituted at a later date). The "Owner(s)" means the owners and/or agent(s) of the properties we feature on our website.

1. Except where otherwise specified, we Global Holiday Homes Limited act only as an agent in respect of all bookings we take and/or make on your behalf.

We accept no liability in relation to any contract you enter into or for any services or arrangements (including but not limited to property rental, travel insurance, car hire) you purchase ("arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party (ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

2. The terms and conditions of the supplier(s) of your confirmed arrangements will also apply to your booking. These terms and conditions may limit and/or exclude the supplier's liability to you.

3. DEPOSIT PAYMENT

(i)At the time of confirming your booking you will be asked to pay a deposit of 25% of the total cost of the accommodation, (or full payment plus 25% if booking within ten weeks of departure) must be paid at the time of booking. This deposit is used to secure/book the villa in your name at the time of booking. Once full payment has been received the booking deposit becomes a "Security Deposit" which will be refunded but may be used to cover any costs incurred, such as accidental damage to the property and any contents, excess cleaning, excessive use of utilities, loss/non return of keys or chargeable telephone calls. Normal wear and tear will not be deducted from this security deposit. Please report all damage or accidents to the local management or Global Holiday Homes Limited.

(ii)Your booking can be automatically cancelled if this deposit is not received within 5 days. Cancellations by you must be confirmed to us in writing. In the event that you cancel your booking, or we have to cancel the arrangements due to non payment of the balance due within the time allowed before departure, cancellation charges will be made as follows;

Ten weeks or more before your arrival at the property - forfeit of full deposit.

Within ten weeks of your arrival at the property - the full cost of your booking.
Deducted at the discretion of the agent/property owner.

(iii) Please note we must receive your Booking Form within five days of the date of our confirming the provisional reservation to you. Once we have received your Booking Form and all appropriate payments, we will confirm your booking by issuing a confirmation letter (by post or email) on the Owner's behalf.

4. If you make payments to us, which result in a charge to us (for example an overseas bank to UK bank transfer), you will be responsible for payment of this charge.

5. PRICES:

The property prices featured on our website are based on the rates of exchange as at February 2005. Prices may be increased by Owner(s) and passed on to you by us on behalf of the Owner(s) concerned by way of a surcharge should costs increase due to adverse changes in the exchange rate used to calculate the cost of the properties featured. However, once the price of your chosen holiday has been confirmed at the time of booking then (subject to the correction of errors) no additional payments will be requested following settlement of the balance.

Please note, the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of loading such information, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

6. CANCELLATION BY THE CLIENT

If you wish to cancel your booking the party leader must notify us in writing. Cancellation of accommodation will only be effective from the date of receipt by us of the written cancellation advice. If you cancel once your booking has been confirmed, the following charges apply.

Ten weeks or more before your arrival at the property - forfeit of full deposit.

Within ten weeks of your arrival at the property - the full cost of your booking.

7. CANCELLATION BY THE OWNER:

In the very unlikely event that the property you have booked ceases to be available as booked, and the Owner is unable to offer you acceptable alternative accommodation, the Owner will refund to you all the money you have paid (including the deposit).

In this very unlikely situation we shall do our utmost to re-schedule any holidays that may have to be cancelled as a result with the Owner concerned to your satisfaction. If this is not possible it is your responsibility to negotiate a reasonable agreement direct with the Owner. We will be happy to pass on any correspondence from you to the Owner and vice versa. However, we shall have no further responsibility towards you and we will not be liable for any costs you may have incurred or pay you any compensation if we are unable to re-schedule your holiday as set out above or you are unable to negotiate a reasonable agreement with the Owner.

8. FORCE MAJEURE:

We accept no responsibility or liability where performance of our contract with you is prevented by risk of war or threat of war, not civil strife, industrial dispute, terrorist activity, natural and nuclear disaster, fire, adverse weather conditions, technical problems to transport closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and similar events beyond our control.

9. ALTERATIONS BY THE CLIENT:

If you wish to increase or reduce the number of people in your party, or make a name change or make any other amendments to your booking following the dispatch of the confirmation letter, a fee of £25 per alteration will be charged to cover costs incurred by us together with any costs incurred or imposed by the Owner concerned.

10. INFORMATION:

(i)While we make reasonable efforts to ensure that descriptions supplied by Owners are accurately reproduced on our website, on our documentation and given by us verbally we cannot accept responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the Owner, nor can we accept any responsibility for any other inaccurate, incomplete or misleading information or errors appearing on our website except where this arises out of our negligence or that of any of our employees (providing they were at the time acting within the course of their employment.) Minor differences between photographs and text and actual property may occur. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.

(ii)Where we carry out a personal inspection of a property, this is for the purpose of ensuring that the property meets the general overall standard we require of all the properties we advertise. We do not undertake inspections in order that we can advise you of their suitability for your particular needs and any statements we make to you concerning the property or its amenities should not be used by you as the basis for deciding whether to book that property.

11. YOUR RESPONSIBILITIES:

(i)Unless otherwise stated, a security deposit of 25% per property is required for most properties to cover the cost of any damages and/or breakages and the cost of telephone and other services incurred and which are payable by you during your stay. If no damage and/or costs as stated above has been caused and/or incurred by you or you have settled the cost of these direct with the Owner before your departure from the property the security deposit will be returned in full as soon as possible after the end of your holiday.

(ii)Only those persons named on the booking form may use and stay at the property(s) booked. In the event that the maximum number allowed at the property is exceeded without the prior agreement of the Owner, the Owner reserves the right to terminate the booking of the party in question at their sole discretion. You must maintain the property in the same state of repair and condition as at the date of your arrival at the property and you must leave the property in the same state of cleanliness and general order and repair in which you found it.

(iii)Should any of the equipment or furnishings in the property be lost or damaged or the property itself be damaged you if the Owner prefers will be required to make immediate cash settlement with the Owner, rather than having the monies deducted from any security deposit you have paid to us (if applicable), or, if the security deposit is not sufficient to cover the cost of any damage caused and/or costs incurred and/or services payable by you in addition to forfeiting your damage deposit or, (if so requested by the Owner) with us on the Owner's behalf for any necessary replacements or repair either before or after your departure from the property. If you make immediate cash settlement with the Owner or us and the security deposit or any part of it is not required, such amount as is not required by the Owner will be refunded to you on your return.

(iv) The villa may only be sub-let, shared or assigned by you with the owners express agreement, otherwise only persons detailed on the booking form are permitted to stay in the villa. The maximum occupancy is quoted for each villa and is determined by the local authorities within strict guidelines for amongst other things fire safety. Please note that infringement of the above will make your booking void and all moneys will be forfeited.

(v) The property is available after 16.00 hours. On the day of arrival, unless otherwise agreed, and must be vacated by 10.00 hours. on the day of departure. Late check out may sometimes be available at owner’s discretion. An extra charge may be applied. The property will be cleaned before your arrival and again on your departure. We ask that you please leave the accommodation in a clean and tidy condition.

(vi) No pets are allowed in the villas.

12. SWIMMING POOLS:

Swimming pools are cleaned on a regular basis usually between rentals or during if required they may however during bad weather storms and the likes attract dust, dirt, leaves or insects, especially after heavy rainfall and wind. It is only unsafe to swim if the water turns green due to algae. Heated pools are recommended for any stay in during winter months and must be requested at the time of booking. Costs may vary from property to property owner to owner and must be checked prior to booking.

13. INSECTS AND PESTS:

Insects may appear without warning, especially if any opened food is left around. All properties are treated regularly for pest control but bugs etc may still appear. More serious outbreaks should be reported immediately to the local management company who will arrange for specialist pest control.

14. SMOKING:

Please note that smoking is not permitted inside any of the villas.

15. PASSPORT & VISA INFORMATION:

It is the customer’s responsibility to ensure that all travel documentation is valid, as airlines will not permit passengers to travel who do not have proper documentation and who cannot comply with all regulations.

(i) A full British Citizen Passport is required by all customers including children.

(ii) Customers travelling to the United States with a full British Citizen passport allowing right of abode in the United Kingdom and who are able to comply with the US Government immigration requirements can currently use the Visa Waiver scheme. However if you intend to leave and re-enter the US you must ensure that their visa has multiple entry status.

16. PERSONAL TRAVEL INSURANCE:

It is strongly recommended that you to take out personal travel insurance. This will cover possible cancellation and should be obtained as soon as your reservation is confirmed. For your benefit, we include a link on our website through whom you can book travel insurance. We may also refer you to other travel insurance companies from time to time. These companies are entirely separate companies from us and your contract for travel insurance is strictly between you and them. Any complaints should be addressed directly to them. It is your responsibility to insure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them on holiday with you. We cannot accept any responsibility in the event that you have failed to arrange travel insurance. Please also see clause 1 above and our conditions of website use.

17.CAR HIRE:

For your benefit, we include a link on our website through to a car hire company through whom you can book car hire. We may also refer you to other car hire companies from time to time. These companies are entirely separate companies from us and your contract for car hire is strictly between you and them. Any complaints should be addressed directly to the car hire company. Please also see clause 1 above and our conditions of website use.

18. COMPLAINTS:

We take any complaint seriously. As we act only as agent in all bookings we take and/or make we cannot accept responsibility for the properties we feature. Please see clause 1 above. If you have a complaint regarding the property you have booked you must first inform the Owner or their local representative. If you are unable to contact the Owner whilst at the property with your complaint, please contact us immediately whereupon we will endeavour to assist you. If, after that, you feel that the problem has not been resolved, you should write to us telling us about your complaint within 7 days of returning from your holiday.

We will forward your written complaint to the Owner and pass on any response from the Owner to you. It is your responsibility to take the complaint up with the Owner direct.

19. LIABILITY:

As we act only as agent for the Owners we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners. If you have any complaints regarding any services we provide (as opposed to any provided by the Owner), you must inform us straightaway in writing and in any event within 28 days of the end of any arrangements booked through us.

We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury, which arises, as a result of our negligence or that of our employees whilst acting in the course of their employment.